Privacy Policy

Privacy Policy
Last updated: [12 Jan 2025]

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you contact our support team through Amazon’s post-purchase support features (call or chat) or directly.

1. Information We Collect
When you contact us through Amazon’s support channels, we may receive:
         - Your name and contact details (as provided through Amazon).
         - Order information (product purchased, date of purchase, order ID).
         - Support communication records (chat or call transcripts).

2. How We Use Your Information
We use this information only to:
         - Verify your purchase.
         - Provide product support and troubleshooting.
         - Process warranty replacements when applicable (e.g., defective or damaged products, broken/missing safety seals).
         - Improve our customer support services.

3. Data Sharing
         - We do not sell or rent your personal data.
         - We do not share your information with third parties, except as required by law.
         - All customer order and payment information continues to be managed by Amazon directly.

4. Data Security
We use reasonable safeguards to protect your information from unauthorized access, disclosure, or misuse.

5. Data Retention
We keep your support information only as long as necessary to provide service or as required by law.

6. Your Rights
You may contact us at any time to request details about the data we hold, request correction, or request deletion (subject to legal requirements).

7. Contact Us
If you have any privacy concerns or requests, please contact us at:
email: info@mybiolore.com
phone: +1 4242706364